Customer Questions & Answers

  • Q:What payment terms do you accept?

    A: Connson accepts a variety of secure payment methods, including:

    Wire Transfer (T/T),Escrow,PayPal,Western Union,Credit Card,NET 1 (Subject to approval)

  • Q: What are your shipping and delivery options?

    A:Please choose below delivery method:

  • 1.Self-Pickup (EXW Factory): You or your forwarder can pick up the order directly from our domestic warehouse:

    Company: CONNSON ELECTRONICS COMPONENTS CO., LTD

    Address: Rm. 512, Block 5, No. 106, Zidong South Road, Nanzhuang, Chancheng, Foshan, Guangdong, China (Zip Code: 528000)

    Tel: +86 0757-85330852

  • 2.Hong Kong Delivery: We support delivery to designated addresses in Hong Kong. To ensure the fastest transit time, shipments default to Freight Collect under the following conditions:

    Overweight/Bulky Shipments: For shipments exceeding 3kg or 0.03 m³, shipping fees will be calculated based on the local HK courier’s standard rates.

    Special Zones/Warehouses: Deliveries to warehouses, container terminals, airports, remote areas, or specific residential zones (estates, schools, etc.) will incur a surcharge per local courier rates.

    Note: If you prefer prepaid shipping or want to specify a preferred carrier, please contact your Connson sales representative in advance.

  • 3.Express Courier & Freight:

    Domestic Orders (China): Free shipping for orders over 500 CNY. Orders under 500 CNY are shipped freight collect.

    International Orders: All pricing is based on EXW China. International shipping costs are the responsibility of the buyer. We offer flexible options via DHL, FedEx, UPS, Air Freight, and Ocean Freight.

  • Q: Are your components original and guaranteed?

    A: Absolutely. All products sold by Connson are 100% new and original. We stand behind our quality and support verification through authorized third-party testing.

  • Q: How accurate is your online inventory?

    A: Our online inventory is updated weekly. Because real-time stock fluctuates daily, please verify availability with your Account Manager before placing an order. Note: Our online system caps the displayed quantity at 50,000 units per line item. If you cannot find a specific part number or require higher quantities, please contact us directly.

  • Q: How quickly will my order ship after confirmation?

    A: In-Stock Items: Orders placed before 16:30 (GMT+8) will ship the same day.

    Factory/Partner Stock: Orders typically ship within 1 to 3 business days. If any unforeseen delay occurs, your Account Manager will notify you immediately.

  • Q: Who covers the return shipping costs?

    A: Quality Issues: If a return is due to a verified quality defect, Connson will cover all return shipping costs.

    Other Reasons: For returns due to client-side changes or personal preferences, the customer is responsible for the return shipping fees.

  • Q: Can I apply for credit/net terms?

    A: Yes. Credit terms are available for established customers. If you qualify and wish to apply, please contact your dedicated Connson Account Manager. (Please note: We currently do not accept net term applications for first-time or new accounts).

  • Q: How can I track my order?

    A: Once your order ships, your Account Manager will provide a tracking number via email. You can monitor the progress directly on the carrier's official website. (Note: Certain economy or consolidated shipping methods may not provide real-time tracking information).

  • Q: What should I do if my shipment arrives damaged?

    A: We take great care in packaging your components securely, but transit damage can occasionally occur. If your shipment arrives damaged, please document the damage (take photos) and contact our customer support team immediately at +86 0757-85330852 or email ken@connson.com.