Refund policy

1. Return & Exchange Eligibility

To qualify for a return or exchange, shipments must meet the specific conditions and timeframes outlined below:

Shipping Discrepancies & Cosmetic Damages: Any claims regarding incorrect quantities, mismatched part numbers, cosmetic defects, or damaged packaging must be submitted within seven (7) calendar days of the delivery date. Claims made after this period will not be honored.

Product Quality & Defects: Claims regarding functional product quality or defects must be submitted within ninety (90) calendar days of the delivery date.

Critical Requirements:

⚠️ Packaging & Labels: All returned products must be in their complete original packaging (including outer cartons and inner protective fillers) with all original factory labels fully intact. The product label serves as the sole proof of purchase for returns; missing or altered labels will void return eligibility.

Testing Reports: For quality-related return requests, domestic customers must provide a detailed internal performance test report. For international orders, a mutually agreed-upon, third-party inspection report (available in English or bilingual English/Chinese) is strictly required.

2. Exclusions (Non-Returnable Items)

Connson Electronics reserves the right to deny return or exchange requests under the following circumstances:

(1)The product was not originally sold and shipped by Connson.

(2)The original packaging or factory labels are damaged, altered, or missing.

(3)The components have been used, mounted, soldered, or installed onto any board or machinery.

(4)The claim is submitted beyond the standard 7-day window for logistics/cosmetic issues (verified by carrier tracking data).

(5)Minor color variations or cosmetic appearance differences that do not affect part functionality.

(6)For domestic orders, the original tax invoice has been lost or cannot be produced.

(7)Any issues arising from client-side errors or change of mind.

(8)Product failures or quality issues resulting from external causes, including but not limited to:Accidents, abuse, misuse, or improper power supply issues.Failure to operate, store, or install products according to official data sheets/instructions.Lack of required preventive maintenance, normal wear and tear, or acts of God (fire, flood, natural disasters, war, or violence).Unauthorized modifications, repairs, processing, or reselling by non-Connson personnel.

3. Return & Refund Process

Step 1: Submit a Request

Please initiate your return request within the applicable timeframe (7 days for shipping errors/90 days for quality issues) by contacting our customer support team:

Phone: +86 0757-85330852

Email: ken@connson.com

Step 2: Verification & Processing

Upon receiving your request, our customer service team will review the documentation and guide you through the return shipping process.

Step 3: Inspection & Refund

Once the returned items arrive at our warehouse and successfully pass inspection, your refund or credit will be processed within 1 to 3 business days. We appreciate your patience and cooperation throughout this quality assurance process.